In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

You will be based at the Paris headquarters, part of a team of 8 people (3 system administrators and 5 support technicians) across 3 different locations. 

The proximity support serves as the initial point of contact between users and the IT department. They are responsible for managing access, providing user support, and overseeing the preparation and maintenance of IT equipment. 

As a local technician, you will collaborate with all Manomano departments. This role involves ensuring the installation, functionality, and availability of hardware and software. Additionally, it includes providing user support and resolving first-level incidents. 

YOUR RESPONSIBILITIES 💪 

Mission 1: 

- Ensure the installation and guarantee the functioning of systems and networks. - Install, configure and update equipment: computer workstations, laptops, peripherals, printers. 

- Manage cabling: connection, patching, fault detection. 

- Install and update software according to internal procedures. 

- Awareness of users on computer security and best practice rules. 

Mission 2: 

- Take charge of the assistance and support of users. 

- Assistance and technical support (hardware and software) to users. 

- Participate in training and support actions for the use of IT tools. 

- Introduction of IT resources to new users. 

- Assistance and technical support to users for the use of video-projection and video-conferencing facilities. 

Mission 3: 

- Take charge of incident resolution and provide first-level assistance. 

- Detect material faults on active equipment, peripherals, workstations and equipment digital. 

- Establish a first diagnosis, resolve or report incidents and operating anomalies. 

- Reformulate in technical terms for transfer of support if necessary. 

- Take charge of "Level 1" tickets from other Squads. 

Other activities: 

- Inventory management. 

- Order management.