In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

Mission:

As a Product Manager within the "Loyalty" team, you will work closely with the Technical Lead, Developers, and UX Designer of your team, as well as with your Business and Data partners to sustainably engage our customer base on Manomano.

Key Responsibilities:

• Design and drive the customer loyalty program roadmap, identifying innovative levers to increase retention and repeat purchases.

• Optimize the SuperPro service (subscription): iterate on the subscription journey, enrich benefits, and improve conversion rate through A/B testing.

• Contribute to the development of a range of services dedicated to Pro users.

• Improve the CRM stack, managing automation journeys, ensuring data availability and quality for the CRM team.

• Optimize the customer experience regarding generosity offered on ManoMano, facilitating purchase at the best price through the use of coupons and promotions.

• Continuously learn about product management methodologies, test new frameworks, and give feedback to your colleagues.

• Ensure your team and stakeholders understand and adopt the product strategy through engaging communication.

• Train and mentor a junior Product Manager by sharing best practices of B2C/B2B product management.

Product Discovery:

• Master your team's problem space with a strong knowledge of your domain's processes and tools.

• Understand user needs and pain points through qualitative research and quantitative data.

• Demonstrate strong product thinking and long-term discovery.

• Synthesize all information into an action plan (features, processes, resources).

• Prioritize based on key business outcomes, anticipate impact, and validate hypotheses.

Product Delivery:

• Collaborate with a team of full-stack developers using Agile methodologies.

• Define and maintain a prioritized backlog of user stories with clear links to the train and company OKRs.

• Identify dependencies, risks, or obstacles and mitigate them or get the necessary support to resolve them.

• Actively participate in team retrospectives to celebrate successes and suggest, support, and lead continuous improvement actions.

• Understand the technical difficulty of features and the overall architecture, and support the Engineering team in building solutions.

• Provide the team with useful Product and Business knowledge and feedback.

• Ensure the proper delivery of your team's features (delivery pace, delivery quality).

• Encourage experimentation (e.g., A/B tests, dual track) and be able to define success criteria and concisely conclude the result.

Required Profile:

• Proactive mindset and degree in Engineering or Business.

• Intuition and empathy towards users and colleagues.

• Ability to manage ambiguity, complexity, and interdependencies in an organized, prioritized, and structured manner.

• Excellent communication skills.

• Analytical and customer-centric orientation, believing that data should guide product strategy.

• Kindness, thoughtfulness, and a natural ability to take action. Qualifies as a "doer".

• Successful experience as a Product Manager or in product management.

• Fluent English.

Bonus Points: Passion for DIY and desire to play a significant role in reinventing this market.