In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 5 000 seller partners and 11 million products, ManoMano currently employs 550 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.


Product Management role at ManoMano

Join our Operations train, one of ManoMano's core product domains, as a Junior Product Manager Intern and help us reshape the purchase and aftersales experience for millions of customers across Europe.

Our train covers a wide range of critical domains: delivery experience, payment, ManoFulfillment logistics, aftersales (orders, returns & refunds), customer support, and funds management. Our ambition is to make customer journey seamless, proactive and trustworthy, with AI at the core of how we automate, personalise and scale every interaction

Your mission:

You will participate in the various phases of the customer journey. The senior PM will be your mentor and you will support him/her to achieve the goals of the feature teams working hand in hand with Engineering, Design, Data and the rest of the Product team.

This is not a “shadow and observe” internship, your role will be to understand business objectives, customer preferences, technical constraints, find the optimal solution, make sure it’s perfectly implemented and follow up closely its performance.

If you are curious, customer-obsessed and want to learn what great product management looks like in a fast-paced tech company, this is the right place.

What you will do:

1. Product discovery:

• Map and analyze the end-to-end customer journey across Operations (delivery, returns, aftersales)

• Run user research and competitive analysis to surface opportunities

• Collaborate with Engineering and Design to frame the right problems before jumping to solutions

1. Product testing & delivery:

• Translate business needs into clear, well-scoped user stories, product specs, and bug tickets

• Support testing cycles to ensure high-quality feature releases

• Actively participate in agile rituals (sprints, retrospectives, planning sessions)
  

1. Product analytics:

• Define the right data and metrics to track performance and customer impact

• Work with our Data team to build dashboards and run ad-hoc analyses

• Use data to identify opportunities and validate hypotheses

1. Product communication:

• Learn to translate complex technical concepts into clear messaging for diverse stakeholders

• Contribute to product documentation, roadmap updates, and team syncs

Expected profile

• Education: You are a student (final year or gap year) with an engineering / business / product background.

• Communication: You can communicate fluently in English, French/Spanish is a plus. You have great communication skills, you can listen and synthesize efficiently.

• Curious: Even if you are not familiar with the marketplaces customer journey you are curious to learn more about it.

• Customer centric : You instinctively see things through the customer’s eyes.

• Analytical mindset: You are comfortable analyzing data (a knowledge of SQL would be a plus)

• Tech-savy: Interested in new technologies like AI and its application in product

• Soft skills: empathetic, humble and kind. Bold enough to share your ideas, structured enough to back them up.
  
  
  Apply now and join an exciting adventure ! ✨
  
  You are welcome to apply to ManoMano, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.